Online Purchases

Do you ship internationally?

Unfortunately at this time we are only able to assist customers within Australia.

What is your returns policy?

We follow ACCC guidelines for products sold, installed or repaired. In the case of a manufacturing defect or warranty claim, we may need to send your product to the manufacturer for inspection. If you would like to return a product purchased online, bring it into the store or send it back via post. 

To return an item:

  1. Send an email to admin@electricbug.com.au or reply to your order confirmation and let us know you are returning the item. We will advise you on the appropriate return method, and if the product is eligible for repair or exchange under warranty. You are welcome to return your item in-store. Unfortunately we do not cover return postage.
  2. Post the item back to us, along with all packaging. Items returned after 7 days may incur a 15% restocking fee. We can accept returns up to 30 days after purchase, and longer at managements discretion.
  3. Once we have received the item, your refund, exchange, store credit, return or replacement will be processed. For refunds we are only able to return funds to the original payment method.

When will my item be delivered?

We ship your order once we have received payment into our bank account. If your funds have cleared by 3pm, your order will likely be shipped same day. You will receive an email once your payment has been confirmed and your order has shipped. If your delivery is taking longer than expected, or you have any questions, please call us on 8346 9234 or email us at admin@electricbug.com.au.

We use Australia Post for our online orders. This can take on average 5 business days, but can range between 2-12 business days, depending on where you are located. We also offer express shipping through Australia Post, which takes an average of 2-4 days. Once shipped your order will be updated with the Australia Post tracking number.

Visit the Australia Post domestic delivery times page for up to date information.

If you are within SA, we will sometimes use a courier at our discretion. Your order will arrive within 1-3 days.

How can I order and pay?

We currently accept direct deposits into our bank account, or card payments through the Stripe gateway. Stripe payments will be confirmed instantly. If you are having trouble paying by card, please make a direct deposit instead. Some cards are flagged by our fraud controls. When paying by bank transfer, click place order and a page will display with our bank details. Please quote your order number in the reference line when making your deposit. Once funds have been received, we will ship your item and you will receive an email confirming your order has been completed.

What does it mean when an item is 'on backorder'?

We have a number of items listed for purchase on our site which are currently on backorder. This means you are able to order and pay for these items, but we do not currently have them in stock, or have very limited stock available. Nearly all backordered products have a wait time of 1-2 weeks. You will go on the waiting list and your items will be shipped once they are back in stock. If you would like to know current wait times for a particular product, please give us a call on 8346 9234.

Can you send me a tax invoice for my purchase?

Yes! If you require a tax invoice for business or personal reasons, reply to your order confirmation email. Please note that we are not able to send you a tax invoice until your payment has been received, which can take a few days.

General

I'm having issues with an item purchased from another store, can you help me?

Depending on the brand and item, we are able to assist with repairs or other issues with items not purchased from us. Please note we may charge a small fee for our time.

Do you sell anything not listed online?

Yes! We have a huge range of products, and are constantly adding new brands and items. Sometimes it may take a little while for us to add these products to our website, especially RAM Mounts and antennas as we have hundreds of parts available. If there is something you have in mind that you can’t see online, give us a call  on 8346 9234 or email sales@electricbug.com.au. In the unlikely event that we do not stock a product, we can order it in for you!

How do I know which RAM Mount parts to choose?

We get it, the number of options can be overwhelming! The most important factors are what you are mounting, where you are mounting it, and how long you want the arm to be. Make sure each item you are purchasing has the same ball size, and if you get stuck or need a part not listed on the website, you can always give us a call. For mre information check out our article on how to choose a RAM Mount.

Can you program radios?

Yes we can! We can program your handheld to your desired frequencies or to match a previously programmed radio.

Can you help me with a satellite phone plan?

We are a Pivotel dealer, and can assist with account setup and SIM activation for a range of phone plans. We can also offer advice on which plan and service provider will suit you best.

Account setups can be done in person or over the phone, we have phones and SIM cards in stock to get you up and running as soon as possible!

Do you stock Garmin accessories and map updates?

We have a range of genuine Garmin accessories. If you need to purchase maps for a different region, we can help too!

Do you stock spare parts?

We have a huge range of spare parts and accessories for your UHF radio, satellite phone, RAM Mount, antenna annd more. Give us a call to find out if we have the specific part you are looking for. It is helpful to know the model of your product to help us determine which replacement parts are compatible. Give us a call, and if we don’t have a part, we can order it in for you!

What are your hire terms and conditions?

Good question! A PDF of our terms and conditions that you agree to upon hiring an item from us can be found here.

 

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If you have a question you don’t see answered here, we’d love to help!